Effective Date: October 15, 2026
Last Updated: October 24, 2026
At Rinki Ethnics (a label of More To Store), customer satisfaction is our top priority. Every outfit is carefully inspected and packaged to ensure you receive the finest quality ethnic wear.
If you have any issues with size or fit, we are happy to assist you with an item exchange according to the policy outlined below.
1. Exchange Window
- You may request an exchange within 6 days from the date of order delivery.
- Requests submitted after 6 days of delivery will not be eligible for an exchange.
2. Eligibility for Exchanges
To be eligible for an exchange, your item must meet the following conditions:
- The garment must be unused, unwashed, unworn, and undamaged.
- All original tags, labels, and packaging must be intact.
- Unboxing Video Requirement: To process any claim for defective, damaged, or incorrect items, a clear, unedited unboxing video (showing the sealed package from start to finish) must be provided.
3. Non-Returnable & Non-Exchangeable Items
- Clearance & Offer Products: Items purchased from clearance sales, promotional offers, or discounted deals are strictly non-returnable and non-exchangeable.
- Custom-stitched or altered outfits.
- Items returned without an unboxing video in case of damage/wrong item claims.
4. Offered Options (Item Exchange Only)
- Item Exchange Only: We offer item/size exchanges for eligible products. We do not offer monetary refunds or cash returns.
- If you face size or fitting issues, you can request an exchange for a different size of the same outfit or choose another item of equal or higher value by paying the difference (subject to stock availability).
5. Self-Ship Process
- Self-Ship Return: Customers are required to self-ship the item back to our store/warehouse address in Vadodara via a reliable courier service.
- Shipping charges incurred for returning the item to us are to be borne by the customer.
- Please ensure you share the courier tracking receipt/number with our customer support team once dispatched.
6. How to Initiate an Exchange
- Contact Us: Reach out to our team within 6 days of delivery via WhatsApp at +91 99981 01694 or email support@rinkiethnics.com.
- Provide Details: Mention your Order ID, product details, reason for exchange, and attach the required unboxing video / photos.
- Ship the Item: Once approved, pack the item securely in its original packaging and self-ship it to the return delivery address confirmed by our support team.
- Dispatch of Replacement: After the parcel reaches us and passes our quality check, your replacement item will be dispatched.
7. Order Cancellation
- Orders can be canceled within 24 hours of placing them or before dispatch (whichever is earlier) by contacting us on WhatsApp or email.
- Once shipped, orders cannot be canceled and will follow our exchange process upon receipt.
8. Return Address & Exchange Support
Please contact our support team for exchange approval and the confirmed return delivery address before sending a parcel. Our physical store and return address remains Rinki Ethnics, 63/A Mangal Bazaar, Vadodara, Gujarat 390001. Business correspondence may be sent to the separate communication address below:
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- Brand Name: Rinki Ethnics
- Operating Firm: More To Store
- GST: 24APWPR3186F1ZC
- Contact Person: Aakash Ramesh Rohra, Proprietor
- Email: support@rinkiethnics.com
- Phone / WhatsApp: +91 99981 01694
- Communication address: 6 Shweta Bhavan, Sindhu Park, Warshia, Vadodara, Gujarat 390006
- Website: rinkiethnics.com
Our business details
Rinki Ethnics is a label of More To Store.
Seller: More To Store | Proprietor: Aakash Ramesh Rohra
GSTIN: 24APWPR3186F1ZC
Registered address: FF-03 Megdhanush Complex, Bajwada, Vadodara, Gujarat 390001
Communication address: 6 Shweta Bhavan, Sindhu Park, Warshia, Vadodara, Gujarat 390006